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Terms & Conditions
Please read these terms and conditions carefully before submitting your sell order from our site.
How the Contract Is Formed Between You and Us
Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.
You must own all rights, title and interests in any phone(s) that you send to us.
Ownership of the phone(s) will only pass to us when we receive the phones in good working condition, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
You may cancel the contract with us at any time up to the time when you send us the phone/tablets ("cooling- off period"), providing:
the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
you are a natural person acting outside the purposes of any business.
When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.
To cancel the contract you must notify us in writing.
Other than if the phone/tablet does not meet our terms and conditions (see below), if you choose to cancel the contract after you have sent your phone to us (outside the "cooling-off period"), an administration charge and a return delivery charge will be applicable.
This contract cannot be cancelled once our payment has been issued to you.
PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE PHONE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.
By placing an order through our site, you warrant that:
You are resident in Great Britain or Northern Ireland; and
You are accessing our site from that country.
You are legally capable of entering into a binding contract; and
You are at least 18 years old; or
If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your phone to us for the sum indicated via our website.
You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.
If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.
For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.
Phones and Tablets
Each mobile phone or tablet sold should match the make and model in the sale order and meet the following conditions:
The phone/tablet must turn on and off
The phone/tablet must be fully functional
The screen must be working and intact
All phones and devices must be of UK specification on a UK network. Phones or devices locked to a foreign network will be paid at a lower value
The original battery must be included and the back cover
The phone/tablet must not be crushed or water-damaged
If a phone/tablet fails to meet our terms and conditions we'll propose an adjusted price by email. You will have three (3) days from the date of the proposed price notification to accept or decline the new offer. If after 3 days you have not responded, we will automatically assume your acceptance of the offer and process payment.
If you choose to decline our new offer within 3 days of the new price proposal, we are happy to return the phone/tablet, pending payment of a delivery charge within 7 days. A minimum delivery charge of £3.00 will be applicable depending on weight and number of phones/tablets to be returned. If this delivery charge is not paid within 7 days your order will be processed at the revalued price, your device will be recycled and the funds will be paid into your bank or PayPal account. Once a payment is processed it cannot be reversed and it will not be possible to return your device.
We have the final decision on all phone values.
We highly recommend that you use our detailed valuation table to obtain a price before you send in your device.
Grading varies from model to model, depending on the damage and condition. To give you an idea of how any damage can affect our valuation please have a look at our table.
Please be aware these are just an outline and damage is judged on a phone by phone basis. These reductions may vary depending on how your item can be reused, resold or recycled.
||Type of damage
- Good cosmetic condition
- Fully assembled
- Fully operational e.g. makes & receives calls, Bluetooth, charges, camera, USB (PC connectivity) etc.
- All keys work including side keys, volume keys, mute key etc.
- Excessive wear & tear
- Missing parts e.g. battery cover, stylus, battery etc.
- Faulty/damaged flip or slide
- Distorted speaker or mic (tinny sound)
- Minor faults
- Faulty camera/camera flash
- Missing buttons
- Deep scratches, drop damage, dents (not including touch screen)
- Touch screen damage e.g. dents, deep scratches
- Unauthorised engineering
- Manufacturer warranty seal missing broken or damaged
- Unauthorised software engineering e.g. jailbreak, rooting etc.
- Non genuine parts
- Major faults i.e. no signal, will not make a call etc.
- Any non-removable personalisation of the handset or tablet (such as engraving)
- Pin locked/security code enabled
- Non UK product e.g. Asian spec/US spec etc.
- Broken LCD/touch screen (digitizer) e.g. bleeding
- Faulty LCD e.g. missing pixels, water marks, colouration issues
- Faulty touch ID/fingerprint scanner
- Water damage
- iPhones & iPad liquid indicator discolouration
- No power up
- Stolen or barred from network (blacklisted) – will be quarantined for police evidence
- Catastrophic damage (crushed)
- Counterfeit handsets
- iOS7 device(s) not deactivated from iCloud account (see website FAQs)
Grading for iPads and tablet PCs
Grading for tablets such as the iPad is more complex and requires the tablet to be fully working functionally and fully intact cosmetically.
Full price - your tablet is in excellent cosmetic condition and fully working. All functions will be thoroughly tested.
Reduced price (up to 70% paid) – this includes but is not limited to: dents, visible damage including scratches to the casing or screen, functional damage or software faults, for example a faulty home button.
In some cases depending on the value and condition of your tablet we will be unable to offer any payment.
You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
Please remove SIM Card before sending us your mobile. Any SIM cards received by us will be destroyed, and so obviously cannot be returned (we will dispose of them appropriately). We accept no liability in the event that any phone that has been sent with its SIM card is lost and charges are then incurred. You shall continue to be responsible for such charges.
Please remember that by sending your phone/tablet to us, you agree to release us from all and any claims, losses or damages with respect to the phone/tablet, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone/tablet prior to you sending it to us.
When sending your phone or tablet to us, it is your responsibility to ensure that it is identifiable by including your order reference number or contact details. Should you forget to include these, it is possible to provide these to us so that we can identify your devices, by phone, by sending a request through our website, or by email. After 60 days, from the date of receipt, if we have not received any correspondence to enable us to identify your mobile phone or tablet, it will become the property of RPC Recycle Ltd and will be recycled accordingly. No payment for or return of the device will be possible after this time period has expired.
We work with 'Immobilise', a crime protection database that blocks stolen mobile phones and so we check received units via CheckMEND to ensure that the phones that are sent to us are not reported stolen. We do this prior to confirming purchase. However, in the event that we become aware of any issues at any time, we reserve the right to withhold/cancel payment and you agree to co-operate with us and any authorities should we so request.
“Lost, Blocked or Stolen phones” are phones that have been reported as either lost or blocked or stolen as recorded in any of the stolen asset registers maintained by CheckMEND at http://www.checkmend.com/uk/.
“Fake” phones are counterfeit phones which are manufactured to resemble products made by another company in breach of Copyright.
RPC Recycle Ltd will make no payments to customers for phones/tablets received which are either “Lost, Blocked or Stolen” or “Fake”.
RPC Recycle Ltd reserves the right to inform the relevant authorities if there is any suspicion that there is a deliberate attempt to perpetrate a fraud, and will pass on any devices as well as the order and contact details accordingly. RPC Recycle Ltd reserves the right to reclaim any money paid to the consumer or business if it is discovered within three months of the return of that phone that the phone/tablet has either been reported lost blocked or stolen by the seller of the phone, or the phone is discovered to be a “fake”. Any handsets which are returned following an investigation will be appropriately disposed of by RPC Recycle.
Definition of 'Vodafone'
Any mobile phones with the word 'Vodafone' in the description on our site have to have Vodafone Branding and Software on the mobile phone. Buying a mobile phone within a Vodafone Contract does not necessarily mean it is a Vodafone handset.
Therefore if you place an order with us as a 'Vodafone' handset and it does not contain Vodafone branding or Software when received, it will be re-valued to the standard price of the mobile phone in question.
To ensure the mobile phone you are recycling is a Vodafone handset, simply turn it off and back on again. If the Vodafone welcome screen appears then your handset is a Vodafone branded mobile phone.
Prices offered on our website are subject to change at any time without notice.
When your order has been placed, the prices quoted are guaranteed for 14 days from the order date. If your phones are received after 14 days from the order date, the updated, current prices will apply. This could be disappointing - so to help you, we'll send reminder emails during the 14 day guarantee period. We reserve the right to cancel any order at any point.
All prices include VAT (where applicable) at the current rate.
We reserve the right to change prices at any time, even after an order has been placed.
RPC Recycle promotes its website through other external affiliate programs such as comparison sites and blogs. Our prices are constantly updated on a daily basis which may take some affiliate companies promoting our prices up to 24 hours to mirror the changes we make. Therefore please check during your order process that the price on the affiliate site promoting our product matches the cost on the RPC Recycle website. We are only liable to pay what the price is on the RPC Recycle site at the time of order.
In some cases we pay for postage of your phone/tablet to us. Simply select the 'Freepost' option when placing your order. Unfortunately, other than when we arrange courier collection (see below), we do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high value units via registered post to ensure successful delivery. Recorded Delivery is not free of charge, however we do send out a free recycling pack with a jiffy bag if you select that option when placing your order. If we receive packages that do not have the sufficient postage fees attached, we reserve the rights to pass these fees back to the customer.
Registered deliveries should be sent to us at RPC Recycle headquarters:
RPC Recycle Ltd
33 King Street
When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Please be aware that this process may take up to 48 hours from receiving your order.
Providing your order meets our terms and conditions, we will send payment to you, by BACS or PayPal (please note PayPal payments may incur a PayPal charge which will not be liable to ourselves) within 10 working days after your order has been checked and accepted.
- Payment can only be made to the name and address given when you register.
- Once the payment transaction has been processed it can take an additional 2-3 working days for the money to be transferred between banks and appear in your account, depending who your account is held with.
RPC Recycle will regularly send you order updates by email. We advise you to check your emails as well as junk folders frequently for this important information about your order. We cannot accept responsibility for any emails which are not received successfully by you or by us due to the incorrect input of email address or spam filter intervention.
Events Outside Of Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.